FAQs
A few things you might be wondering.
About the artwork
What’s the difference between an original and a print?
Original paintings are one-of-a-kind, hand-painted works created once and never repeated.
Prints are high-quality reproductions of original artworks, professionally printed to capture the colour, texture, and detail of the original piece.
Both are made with care—choosing between them simply depends on how you’d like to bring art into your space.
What materials do you use?
Original paintings:
Acrylic on stretched cotton canvas, sealed with a protective matte varnish.
Prints:
Giclée prints on Museum Heritage fine art paper, using museum-quality archival inks.
How should I care for my artwork?
To keep your piece looking its best:
- Avoid direct sunlight
- Dust gently with a soft cloth
- Avoid sprays, chemicals, or excess moisture
Think of it like a treasured keepsake—simple care goes a long way.
Who owns the artwork?
Once purchased, the artwork is yours to enjoy and display wherever it brings you joy.
I retain copyright and reproduction rights, meaning the artwork can’t be reproduced or sold without permission.
Orders & shipping
Where do you ship?
Original artworks and prints:
– UK shipping available
– Free UK Mainland delivery
If you’re outside the UK Mainland or need a custom quote for a larger piece, just get in touch—I’m happy to help.
How long will my order take to arrive?
Original artworks:
Dispatched within 2-3 business days after purchase.
Delivery typically takes 2–7 business days within the UK.
Prints:
Delivery typically takes 2–7 business days within the UK.
Is my artwork tracked and insured?
Yes. All original artworks are carefully packaged, fully tracked, and insured to their full value so they arrive safely.
Tracking details are provided once your order is on its way.
Will I need to pay customs fees or taxes?
Buyers are responsible for any customs fees, import duties, or local taxes that may apply once the artwork reaches its destination.
Buying with confidence
Do you accept returns or exchanges?
Because each artwork is created thoughtfully and individually, all sales are final.
That said, I want you to feel completely confident before purchasing.
Every piece is shared with clear photos and detailed descriptions, and I’m always happy to provide extra images or answer questions beforehand.
What if my artwork arrives damaged?
Every piece is packaged with great care, but if something happens during transit, please get in touch as soon as possible. I’ll always help make it right.
Can I see more photos before buying?
Absolutely. If you’d like extra images or close-ups of a piece, just ask—I’m always happy to help you feel confident in your choice.
Studio & updates
How will I know when new artwork is released?
My email list always hears first, with early previews, studio stories, and first access to new work.
You can also follow along on Instagram @leannejohnsonart for behind-the-scenes glimpses as pieces come to life.
Do you offer commissions?
At the moment, I’m pausing commissions so I can focus fully on my personal work.
If commissions open again, my email list will be the first to know.
A gentle note
I believe the right piece finds the right person.
If a painting keeps drawing you back, trust that nudge—and if you’d like help deciding, I’m always here.
Still have a question?
I’m always happy to help—just get in touch.